Refund Policy

🔁 Return and Customs Hold Policy

At Fillershop365, we are committed to offering original, safe, and professional-grade products. Below are our conditions and exceptions regarding product returns.

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❌ No Returns Accepted on Our Products
For reasons of hygiene, traceability, and product preservation, we do not accept returns on medical aesthetic products such as dermal fillers, botulinum toxins, or lipolytic solutions, except in the cases described below.

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📦 Returns Due to Customs Holds
If an order is held or returned by customs, we will refund 100% of the amount paid, excluding any non-recoverable customs fees or handling charges.

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🧊 Products Requiring Cold Chain Storage
Returns are not accepted on products that require refrigerated transport or cold storage, unless a proven factory defect exists.

We recommend customers be available to receive the order on the first delivery attempt.

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📝 How to Request a Return
For authorized returns:

• Contact our customer service team at info@fillershop365.com

• Provide your order number and reason for the return request

• Attach photos of the received product and original packaging, if possible

• We will evaluate your case and respond within 48 hours

📌 Important Notes

• Returns will not be processed without prior email notification.

• Fillershop365 reserves the right to refuse returns if the product has been opened, tampered with, or used.

• Returns are not accepted due to change of mind or customer error in product selection.